Policy

In keeping with current internet trends, we have decided to use PayPal has our merchant of choice. PayPal is flexible and has become a universal choice for many businesses. More importantly, they have a very secure network and gateway, which insures that your credit card transactions are secure with, up to, 128-bit encryption.
It is totally FREE to use PayPal and there are no obligations whatsoever! This will give you the flexibility to order anything else from this site, by just entering your E-mail and password that you provide.
Once a member of PayPal, you will be able to use your account with the thousands of sites already using PayPal, in particular, EBay.
You may also decide to place orders via check or money order. Please note that, NO shipments will be made until funds have been deposited. Please send an E-mail to Orders@ReplayInc.com specifying that you want to pay by certified check or money order before sending the check:

Make Checks Payable to eHartwell Products

*Note: Be sure to put the correct amount including shipping

Address: Gospel Keyboard

3378 Sutton Rd.

Suite #1

Shaker Hts., OH 44120

USA

Refunds/Piracy

Due to the nature of the product, we do not offer any refunds for any software purchased from us. If you have received damaged merchandise, then we will ship another CD Free of charge.
If the software just will not install, or will not work, you will have to submit a screen shot or documentation of the error message in order to receive a refund. If your product was shipped, you will not be refunded your shipping costs.
We have a way of tracking duplicate serial numbers. If we find that a Serial Number has been duplicated, you loose your license automatically and we reserve the right to take legal action if necessary.

Digital Downloads

We have provided a way for you to receive your merchandise even faster and to avoid shipping costs, through our digital downloads gateway.
You will have up to 48-hours to download the product and there is a limit on how many you may download.
After funds have been received then you will receive a confirmation E-mail and a product serial number.

International Orders

International orders can be placed through this site, using PayPal, but you may be assessed additional fees due to customs, taxes, and shipping charges. The money will be in US Dollars and converted, so please convert the price to US dollars and asses the cost(s) accordingly.
Shipping cost for international orders are $7.00 USD.

Shipping

Add an additional $6.00 for shipping within the US
International orders are billed accordingly, but will benefit from a shipping discount just for purchasing our products.

Technical Issues

Please E-mail support for any technical issues you may have with the product: Support@ReplayInc.com We will do our best to answer your question(s) in a timely fashion

If you prefer to send your payment via check:

Make Checks Payable to eHartwell Products

*Note: Be sure to put the correct amount including shipping

Address: Gospel Keyboard

3378 Sutton Rd.

Suite #1

Shaker Hts., OH 44120

USA